At Indian Wear Shop, we take immense pride in the craftsmanship, elegance, and authenticity of every outfit we curate—from our exquisite Bridal Lehengas and regal Sherwanis to our contemporary Indo-Western ensembles. We understand that each purchase is part of your celebration, and we strive to ensure your complete satisfaction. However, if an item does not meet your expectations, our Returns & Exchanges policy is designed with clarity, care, and respect for your global lifestyle.

🎯 Our Policy at a Glance

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Process: Initiate a return via email, receive an RMA, ship the item back, and await your refund or exchange.
  • Refund Method: Refunds are issued to the original payment method.
  • Non-Returnable Items: Certain personalized, intimate, or sale-marked items (see details below).

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • The return request must be initiated within 15 days of the delivery date.
  • The item must be in its original condition: unworn, unaltered, unwashed, and free of any stains, odors, or damage.
  • All original tags, labels, and packaging (including garment bags, boxes, and authenticity cards) must be intact.
  • A valid proof of purchase (order number or invoice) is required.

Note: For hygiene and customization reasons, the following items from our collections are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Bridal Lehenga Choli & Wedding Guest Lehenga Choli: Due to the intricate, often custom-ordered nature of these celebratory outfits.
  • Sherwanis & Jodhpuri Suits: Given their detailed embroidery and frequent customization for weddings.
  • Sale or Clearance Items: Any product marked as “Final Sale” or purchased during a clearance event.
  • Intimate Apparel or Altered Items: Any garment that has been tailored, monogrammed, or is of a personal nature.

2. Step-by-Step Return/Exchange Process

We have streamlined our process to be as graceful as the drape of a Saree or the fit of a Kurta Set:

  1. Initiate Your Request: Within 15 days of delivery, email our customer care team at [email protected] with your order number and details of the item you wish to return or exchange. You may use the template provided below.
  2. Receive Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not ship any item back without an RMA number.
  3. Pack and Ship: Securely pack the item in its original packaging, include all tags and accessories, and enclose a copy of your invoice or order confirmation. Ship the package to the address provided in your RMA instructions.
    We recommend using a trackable and insured shipping service. Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item, defective product).
  4. Inspection and Processing: Once we receive your return, our quality team will inspect it within 3-5 business days. We will notify you via email about the status of your return.

3. Refunds & Exchanges

Refunds:

  • Upon approval, your refund will be processed to your original method of payment (VISA, MasterCard, JCB, or PayPal).
  • Timeline: Please allow 7-10 business days for the refund to reflect in your account after we have approved it. The exact timing depends on your bank or payment provider.
  • The original shipping charges (Standard or Free) are non-refundable. If you received a defective/wrong item, we will cover all associated shipping costs.

Exchanges:

  • Exchanges are subject to product availability. We will promptly inform you if your desired size/color in the Anarkali Suit, Palazzo Suit, or other style is available.
  • If the exchange item is of a different value, a price adjustment (refund or additional charge) will be processed.
  • For exchanges, we will ship the new item once the returned item is received and approved. Standard or Free shipping options apply to the new shipment.

4. Return Request Email Template

To ensure a swift process, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Indian Wear Shop Customer Care Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item Name: [e.g., Embroidered Silk Saree, Men’s Kurta Pajama Set] Size/Color: [Specify the size and color of the item] Reason for Return/Exchange: [e.g., Size issue, Color mismatch, Defect (please describe)] I confirm that the item is in its original, unworn condition with all tags and packaging intact. Please provide me with the Return Merchandise Authorization (RMA) number and return instructions. Thank you, [Your Full Name] [Your Phone Number (optional for faster coordination)]

5. Damaged, Defective, or Incorrect Items

Your joy in receiving a perfect outfit is our priority. If you receive a damaged, defective, or incorrect item (e.g., a Party Wear Saree with a flaw or a Chaniya Choli that is not what you ordered), please contact us at [email protected] within 48 hours of delivery. Include clear photographs of the issue and the packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

We Are Here to Help

Your trust is the foundation of our global family. For any questions regarding returns, exchanges, or your order for our Women’s, Men’s, Girls’, or Boys’ collections, please reach out.

Email: [email protected]
Address: 756 Neponset Street, Norwood, US 02062
Website: www.indianwearshop.com

We aim to respond to all inquiries within 24-48 hours during business days.

Thank you for choosing Indian Wear Shop as your global destination for authentic Indian fashion. We are honored to be part of your celebrations, from weddings to festivals, and are committed to ensuring your experience is as seamless and beautiful as our craftsmanship.